Confirm that you are not trying to connect to a receiver that has already established a connection to another device. Most receivers only allow connection to one device. The most common issue when attempting to use an external GNSS receiver is its Bluetooth connection to your device. Unable to connect to an external GNSS receiver Check your device settings to ensure the mobile app has permission to access the device's location. If you decline the permission request, no further prompts or error messages are displayed, and the mobile app appears to be stuck waiting for a location when a project is active. When the mobile app is opened for the first time, you are prompted to set app permissions.
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